UberConference Call Music: Why You Need It and How to Choose the Best

When you're put on hold during a conference call or when waiting for customer support, silence can be painful. In fact, more than 80 percent of people are put on hold every time they contact a business, with an estimated average consumer spending 43 days of their life on hold. To make this experience more bearable and even beneficial for your customers, consider using hold music during these instances.

Traditional telephone systems don't support the wide audio range that people are accustomed to hearing when listening to music. Therefore, it's essential to choose the right type of music to use as hold music. When selecting a file, make sure it's in the WAV format, which is commonly accepted by phone systems. If you need to convert an audio file, services like G711 or Audacity can help.

It's also crucial to be aware of copyright laws when sourcing hold music. Purchasing a music CD or an mp3 song file for standard listening doesn't give you the right to use it as music on hold. Instead, look for licensed music specifically designed for on-hold usage.

Fortunately, there are several online sources that make it easy to browse, license, and download audio files for hold music. For example, Mood Media offers a combination of music and messaging, while Melody Loop provides a set of tunes ideal for on-hold use. Spectrio also offers fully licensed music samples as well as voice samples for a friendly and professional on-hold message.

In addition to providing a pleasant listening experience, hold music and messaging can serve several purposes. For instance, you can use it to:

* Free up agents' time by offering basic information, such as business hours, in a recording

* Make a good first impression and show your business's unique character

* Create a sales opportunity by promoting additional services and offers

* Increase customer retention on the call

By setting up a recording with hold music and messaging, you can make the most of that time on hold and provide a more enjoyable experience for your customers.

Uber conference call music